Account and ID verifications go through Adyen and is nothing short of an appalling process !! Yes, the FBI recommended this December 4th, 2024.Adyen and its subcontractor “PLAID” wanted me to give them my personal banking credentials and send unencrypted SMS TXT messages to my phone. If you don’t want to have troubles run away from this company. They will further investigate this fraudulent activity. Only after few days I’ve got an another payment way and all was great. It doesn’t help that their sales team don’t reply to queries to their website sales form either.If you’re a small eCommerce vendor then don’t bother.
SOLUTIONS
So don’t bother if you are a new business, or if you don’t already have proof you’ve made a ton of money. They should just say they don’t accept new businesses, but instead I wasted my time and gave them my information. This is a terrible way of doing business and they are untrustworthy company. This company extorts confidential data, asks for bank statements, ID photos, etc.
Sales channels
Whilst the information provided by our teams is factually correct, we understand your frustration and this feedback is appreciated in helping us improve. Hi A LeeWe sincerely apologize for any time lost. Their website has a clear pricing page and mention that there is a pricing for “all business sizes” (/pricing)3. Happy to provide a technical person for a walk through excellent service I have lost my payment!
Been trying for years to get my money…
Hi Tyler,We are sorry to hear about your experience. I’ve stopped talking to them several times and after a while get a email from them saying sorry, I reply that I want to work together and they reply with the brands again. Their sales rep is acting like child and keep ons saying that they don’t want to do business unless we add every brand in the holding to them. I contacted Adyen to become my payment provider.
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The credit card company instantly blocked my credit card. For a company that claims to support premium service standards, this level of avoidance and poor issue resolution is unacceptable. We’ve had an extremely disappointing experience with the IT support team regarding an ongoing issue with Adyen integration. This platform is reviewing our bank account in our eshop, and, it’s really painful.
My card was mistakenly flagged as…
Customer Area gives you a full view of a series of charts that document each step of the payment flow. More than that, with a dedicated Customer Area, you’ll be able to unlock powerful shopper insights that will help grow your business. Adyen offers a range of plugins for leading technology solutions to give your shoppers the best checkout experience. Also, you don’t need to juggle between multiple vendors for different global payment types. Adyen are well known for their ability to deliver a localized version of global merchant processing. Sign up to the TechRadar Pro newsletter to get all the top news, opinion, features and guidance your business needs to succeed!
I am already in touch with the team that handled your request and they will jump on a call with you asap to get to the bottom of what’s wrong.All the best,Adyen Support Awful experience. Absolutely https://xcritical.online/ terrible support. Hi Georgi,Thanks for leaving a review – we’re glad to hear you’re happy with our support.
- You wait ages for them to process it and it goes through a few days later – people can’t afford to operate like that when selling items on eBay.
- I have to PRAY every time, until the transaction will work successfully without any “unknown error”-messages.
- Customer Area gives you a full view of a series of charts that document each step of the payment flow.
- Smooth and effective malfunctioning payment software,cannot gab over card transactions in this case
Waiting well over a month for a refund on Ticketmaster concert tickets which resold on the Ticketmaster platform. All of this is a result of mistakes made by this company. Even stores I used to shop at no longer accept the same card. Loved that I could quickly access my card details at checkout.
- I’m not going to beg them to take my money.
- Instead, you’ll be charged a processing fee ($0.12) plus a payment method fee per transaction.
- Sorry to hear you had a bad experience with Adyen.
- But Adyen’s tech is hard to beat, especially if you need some type of custom payment solution.
Absolutely horendous payment provider
Seller Account Verification Hi xxxx, When you list tickets on Ticketmaster, our payment provider (Adyen) perform checks to authenticate the information provided at the time of listing. Adyen, people use human logic too in your KYC process, you cannot just automatize everything. They tend to be smart for kyc process, using of AI but in fact just collecting people data and keep rejecting KYC process.
This happened to me for KYC process for Vinted which handled by Adyen. Adyen has worst KYC process ever! Poor communication and sales process. Why do any companies even deal with these people?
How Adyen payments works for sellers
They asked for information on 5 or 6 personal transactions, in and out of my account totalling less than £350, one of them is a reoccurring transaction. I even sent them strategy and tax planning communications between me and my Legal and Tax advisers to try to show to them our need and potential use of the account. They asked for information about my business, online presence, adverts and how I reach out to clients, and I sent more than they required. Each time they use the FCA Regulations as an excuse, just like they are the only Financial Service Company in United Kingdom to have ever relied on it.1.
ecommerce fraud prevention tools (and the payment processors that use them)
Its simple API allows you to initiate payments from web browsers, mobile devices, and POS systems. Speak to Adyen’s team for tailored advice and an assessment of your business At a glance, you’ll see how many payments come in, how many are authorized, and how many are finally settled.
I’ve checked out twice on scammed by xcritical the vendor website because it didn’t appear my order had gone through the first time. This usually takes 2-3 business days. I was told I would be receiving payment within working days.
The Trustpilot Experience
When I clarified, the sales representative informed us that they “only support businesses with turnover of US15 million and above” (This is a clear misrepresentation and is incongruent to how they had represented themselves in their website as well as documentation!)7. Our team spent 1 month integrating and testing their API, with back-and-forth clarification on the integration of their API with their support team5. The support team is always on hand to review our cases. Hi Peterson,Sad to hear about your bad experience with our services.
This company provides the AML and bank account verification service for Faire a choosen yet soon to be dropped wholesale intermediary. When contacting customer service another payment needs to be made first to get a techn… Adyen is a fully regulated global payments company with strict security standards, built-in fraud protection and PCI-compliant infrastructure. With our smart payment orchestration, every transaction gets routed to the provider best suited for that customer, that card and that moment. Adyen is a world-class payments platform for a reason.
Customer service doesn’t exist, no email, no phone number, no live text support. It’s always a gamble to see if the payment goes through when processed by Adyen. Adyen has not transmitted my payment to the ticket company. We have a support team that would be happy to look into them – you can reach them by going into your Customer Area and filling in the support form. I saw that the refund was processed by Adyen – very impressed with this service.